We hope you love our products as much as we do. If you are not completely satisfied with your order, please contact us at firstname.lastname@example.org to initiate a return/exchange within thirty (30) days of purchase date. All returns are subject to validation and approval at HollyHoux’s discretion. Once approved, you will receive a RA#. Products must be returned in new or gently used condition. Returns/Exchanges within the thirty (30) days of purchase are accepted unless the item is marked as final sale. Only returns for online orders from hollyhoux.com will be accepted. Store purchases or orders from other online sites must be returned to them directly. We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error. Customer is responsible for return shipping. We recommend using UPS/FedEx or USPS-insured mail for returns. We will not be responsible for items that never make it back to our warehouse.