As soon as we receive your order, please allow between 1 to 3 business days for your order to be processed and shipped during regular business day/hours (M-F, 8:00 a.m. – 5:00 p.m. PST). Once your package has been packed and shipped, you will be notified via email of your tracking number. If there delays due to unforeseen circumstances, we will notify you via email.
See our Sales and Return Policy for further details.
You can view your status of your order by logging in to your account and viewing your order status. You can also reach us at (213) 745-8400 (Mon–Fri 9:00 AM–4:30 PM PST) or email us at
We will try our very best to process orders as quickly as possible following our order processing time guideline. If there are any excessive delays you should know about, we will be sure to communicate these to you via email and onsite updates. If you have any questions at all about your order status please email us at
Unfortunately, because this time period will be incredibly high traffic, the warehouse won’t have the ability to add products into an order that has already been placed to combine orders.
You can find HollyHoux products online at and retail stores.
Our website can only apply one promotional code per single order. Promotional codes are unable to be used in conjunction with other promotional codes on the same order.
Any site-wide promotional sales (Black Friday and Cyber Monday, most notably) are final and these orders are not eligible for return/refund. Other promotions will detail the return policy in any related announcements via e-mail and/or social media.
The dates on our products are expiration dates, not manufacturing dates. If you are still unsure about the date on your product, feel free to contact us
All products must be returned in unused conditions in their original packaging and seal unbroken, if sealed. If for any reason, you are not fully satisfied with your purchase, return the item within thirty (30) days of purchase date to receive a full refund, less shipping and handling charges. Returns/Exchanges within the thirty (30) days of purchase are accepted unless the item is marked as final sale. Only returns for online orders from will be accepted. Store purchases or orders from other online sites must be returned to them directly. Shipping and handling charges are non-refundable. We recommend using UPS/Fedex or USPS insured mail for returns. We will not be responsible for items that never make it back to our warehouse. See our Sales and Return Policy for further details.
At the moment, HollyHoux is unable to accept orders to be shipped to destinations outside of the United States. We apologize for any inconvenience.
Contact us within one hour of placing your order via phone or email, and we will do our best to accommodate your request. We will do our best to process order cancellations (and/or changes) but our ability to do so depends on if an associate can “catch” the order before it is sent to our warehouse for processing. Please e-mail us as soon as possible for a cancellation request so we can determine if we are still able to process the cancellation.
If your online order is not as expected, contact us at (213) 745-8400 or email us at
If you received damaged merchandise, please retain the box, packaging and all contents, contact us as soon as possible at (213) 745-8400 or email us at
For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal.
Contact us at (213) 745-8400 (Mon–Fri 9:00 AM–4:30 PM PST) or email us at
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